THAI AIRWAYS ROYAL SILK CLASS
By Rhiannon Taylor, February 2018
AIRCRAFT: Boeing 777-300ER
SEAT: Business Class, 15F
JOURNEY: MEL - BKK
LOYALTY SCHEME: Royal Orchid, Thai Airway's loyalty program is part of Star Alliance.
FLIGHT TIME: 9 hours, 10 minutes.
BAGGAGE: 40kg of checked baggage.
TRANSFERS: None included with a Business Class ticket.
CHECK-IN: The business class check-in line is swift, comes with a express pass for security and you are given directions to the partner lounge for pre-flight relaxation.
THE LOUNGE: Thai Airways utilises to facilities of it's partner Air New Zealand, giving business class guests access to it's international lounge. This lounge is recently renovated, with slick mod furnishings and New Zealand produce and wine on offer.
THE SEAT: The staggered layout of the seats in Royal Silk Class ensures each guest gets aisle access with 42 seats in total and whilst they are mostly fully occupied the business class cabin feels peaceful and uncrowded. The seat comes with a charging outlet for both electrical devices and USB and the entertainment unit is easy to navigate through its control system. There's a brilliant selection of new western movies and TV complimenting a comprehensive international selection. Converting to a fully-flat bed when the time arises, the foot rest slides underneath the seat in front of you, which is narrow but allows you to stretch out completely.
DINING: Champagne, juice and water is served just before take-off and dinner is provided shortly after we're in the air. A beef massaman curry is reminiscent of the authentic Thai dishes we're anticipating to try on landing and a chickpea salad is fresh, healthy and hits the spot for a vegetarian option. A cheese plate with exotic fruit is pleasantly surprising and a great option for a mid-flight snack.
SERVICE: Service is the key to Thai Airways flight experience, regardless of class. Drawing on traditional Thai hospitality and value, the staff go above and beyond to make guests feel at home. Abundant smiles aside, from check-in to disembarking the aircraft, each staff member is courteous, helpful and patient. Cups of tea were refilled without prompting, food was cleared away speedily and there was a certain attentiveness that most airlines often overlook. Needless to say, we weren't wanton for a thing.
VERDICT: The Royal Silk Class stands to be one of the best value tickets on the market. The food and comforts are very good, matched with outstanding service. It's one of the best options for Australians in it's class to travel not only to Thailand, but onwards to destinations in Europe and Asia.
I flew courtesy of Tourism Thailand and Thai Airways.