Date: July 2015.
Flight Path: Colombo - Male
Alliance: One World.
CHECK IN: Fast and efficient. I was running late due to Colombo traffic and the staff issued tickets and checked luggage swiftly. Bags arrived with no issues.
PLANE: Airbus A340-300. Seats were new and comfortable for the short flight, with 275 seats in economy and 24 in business.
ENTERTAINMENT: The selection was limited, with only a few sitcoms, but enough to be entertained during the 1 hour flight. USB input was available for phone charging and the touch screen system was responsive.
FOOD: A full meal was served with curry, rice, bread and cake. It was ok, but lacking something fresh - a piece of fruit would have done the trick. A snack would have sufficed considering the one hour flight time, but being a midday service and with check-in required three hours prior to take off it is understandable lunch would be served. Drinks and Ceylon tea were available throughout.
SERVICE: Alert and friendly. The hosts were smartly dressed and impeccably presented. Water refills were remembered and the service was warm and professional. Our flight was delayed 30 minutes waiting for an incoming flight with connecting passengers but as soon as they were boarded we were off, with the captain keeping us updated along the way.
CONCLUSION: The full service airline has a tight operation in chaotic surroundings. Their flight routes operating from Colombo to the EU and Asia shouldn't be overlooked, because new planes and good service make them a viable choice in a growing market.
I flew with the assistance of SriLankan Airlines.